We’re here to help!

Check out our current FAQs that aim to answer common questions. If you don’t see your question listed here, please contact us and we’ll be happy to assist you.

What should I do if:

a) I’m having trouble viewing the site properly?

Please make sure you’re accessing the site using the latest version of your web browser (e.g. Chrome, Safari, Internet Explorer). Not using the latest version could impact your experience with many sites that you visit, not just this one. Depending on your browser, it may or may not update automatically for you so we recommend checking your web browser settings to see if there are any updates available.

If you are using the latest version and still having problems, please contact us at with details and we will investigate.

b) I’ve forgotten my password?

Please click here and follow the prompts.

c) I’m not getting emails from you?

If you’re not receiving emails from us, first check your spam or junk folder before contacting us for assistance. If you find them there, make sure to mark them as safe (or equivalent action) so that they go to your inbox in the future.

d) I’ve been locked out of my account?

Please email with the subject line “Account Locked” and include details on the best way to reach you.

e) I have another technical issue?

Please email and include details on the best way to reach you.

If you have other feedback or suggestions to share with us, send us a message to and we’ll get back to you!